Frequently Asked Questions
if your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame.(15 Days post delivery.)
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear and sleepwear, loungewear, shapewear, lingerie, sports accessories, fashion accessories like socks, hankies, mufflers, caps, ties, scarves, wallets and belts
- Defective products which are covered under the manufacturer's warranty
- Products with tampered or missing barcodes or tags
- Items that are returned without original packaging, freebies or accessories